The infographic based report summary is well worth a look, both in terms of the data but also the way graphics have been used to illustrate what would otherwise be very dry material.
I bumped into this info via an article by Nathan Safran from Search Engine Land and both he and I were stunned by the results – that is where US consumers go to find the products they are going to buy.
How people Do and Don’t find Products
Notably, Social Media and Mobile Apps are consistently the least preferred channels consumers use when deciding on where to buy.
In-store displays are preferred for Groceries, Home Improvement and Pet Supplies. Google Search is dominant across the remaining channels, which is consistent with website conversion data I get to see.
The chicken or the egg?
Social Media is still relevant in terms of building a community of interested supporters, but considering that most products are purchased in a 1-2 day sales cycle there’s simply not enough lead time for a sensible product or supplier review via their social channels. Imagine how hard you would have to drive your SM channel to build trust with 2 day old friends… I suspect many join your community AFTER they’ve purchased…
There’s an App for
Install an App to review a product or the seller before I buy? I dont think so.
Apps are good for ongoing engagement, so if your client base repurchases Apps should work well for you.
Show me the money!
My concern is the investment in resources &/or $$$ a small business has to commit to drive a Social media campaign for sales returns &/or build and promote an App to drive sales… It seems an indirect and expensive path to a potentially tenuous outcome.